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Shipping

United States

Shipping is 100% FREE to anywhere in the lower 48 states of the United States. It's that simple.  

Canada

Shipping rates to Canada are more expensive, so we must charge a light shipping cost. There is a flat shipping rate of $80 to anywhere in Canada.

Order Confirmation:

You will receive an order confirmation e-mail as soon as you place your order. This means that we have received your order in our system and accepted your method of payment.  Your order will be processed immediately and be prepared for shipment as fast as possible. This can still take up to 5 days. Stock is updated weekly, so if by unlucky chance the last bike was sold before your order, we will reach out to you. You can then choose to cancel your order or wait for the bike to be back in stock and we will offer a good discount in return.

Order Shipment:

When your bike has shipped, we will send you an email with the order details and tracking information. You can check on the shipping status of your bike when inserting the tracking number into the UPS, FedEx or USPS website (shipping carrier may vary). Shipping can take anywhere between 3-10 days, all depending on your shipping address.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to info@zappywheels.com and we will have a replacement bike or parts be delivered to you for free.

Cancellations & Refunds:

There will be no fee if you decide to cancel before the order has been processed and before the bike has been prepared for shipment. If you want to cancel your order after packing but before shipping has begun, you will likely be charged a small fee at the discretion of the manufacturer.  If you choose to cancel after your bike has already shipped, you (the buyer) will be responsible for the return shipping charges.